Privacy Policy
Last updated: 1 January 2026
At AC Service Pro, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Contact us via WhatsApp, phone, or email
- Request a service quote
- Schedule an appointment
- Subscribe to our newsletter (if applicable)
This information may include:
- Name
- Phone number
- Email address
- Physical address (service location)
- Details about your air conditioning units
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website address
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process and fulfill service requests
- Communicate with you about appointments, promotions, and updates
- Respond to your inquiries and provide customer support
- Send you service reminders and maintenance tips
- Analyze website usage to improve user experience
- Comply with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who assist in operating our website or conducting our business (e.g., payment processors, scheduling software)
- Legal Requirements: When required by law or to respond to legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection of Rights: To protect our rights, privacy, safety, or property
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our website.
You can control cookie settings through your browser preferences. Disabling cookies may limit some functionality of our website.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Your Rights
Under applicable data protection laws, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your personal information
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the information provided below.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Company: AC Service Pro
- Phone: 012-2252 623
- Email: hello@aircondservicekepong.my
- Address: 43A-2, Jalan Metro Pudu 2, Fraser Business Park, 55200 Kuala Lumpur, Malaysia